Dr. G.T. Oladipo, Dr. A.P. Abogunrin, Dr. O.O. Olota

Volume 8 Issue 1 | Jun 2025

DOI: 10.31841/KJEMS.2025.184

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Abstract

With increasing regulatory scrutiny and consumer demand for high-quality products, pharmaceutical firms are leveraging cutting-edge technologies to optimize their processes and enhance efficiency. Hence, this paper examines operational intelligence's effect on quality performance in the Tuyil pharmaceutical sector, Ilorin, Kwara State. Specifically, it examined the impact of process efficiency, production and inventory management, and resource allocation on quality performance. A survey research design was adopted with a population of four hundred and thirty-five (435) staff. 208 individuals were determined to be the final sample size using Taro Yamane's formula for determining sample sizes. The data collected was analyzed using PLS-SEM. Findings revealed that production and inventory management has the strongest effect on quality performance (β = 0.391, t = 3.837, p < 0.000), followed by resource allocation (β = 0.292, t = 3.165, p < 0.002), and process efficiency (β = 0.201, t = 2.993, p = 0.003). It is concluded that operational intelligence is significantly vital for the quality performance of Tuyil Pharmaceutical, Ilorin, Kwara State. It is therefore strongly recommended that to increase the quality performance of Tuyil Pharmaceutical Industry, its managers should focus on ensuring that the essential features of operational intelligence, such as resource allocation, product and inventory management, and process efficiency, are adequately implemented and practised within the organization.
Keywords: Operational Intelligence, Quality Performance, Process Efficiency, Production, Inventory Management, Resource Allocation